Customer Support Services
Live Chat Support
Answer visitors while they are ready to buy. Our live chat agents respond in real time, answer product questions and help turn browsers into customers.
Service Overview
Live chat lets customers get answers without leaving your website, but only if someone is there to reply. Unanswered chats or slow responses can do more harm than having no chat at all.
Our live chat agents monitor your chat during agreed hours and respond quickly and accurately. They answer questions about products, delivery and returns, help customers choose the right item, capture details from potential leads and escalate complex conversations to your team. Chat transcripts and common topics are tracked so you can improve your website and FAQs.
Benefits of Our Live Chat Support
Real-time answers
Help visitors make decisions while they are on your site.
Support for sales
Pre-purchase questions answered promptly can help reduce abandoned baskets.
Lead capture
Contact details and requirements are recorded for follow-up.
Website insights
Common chat questions reveal gaps in your product pages and FAQs.
Everything Covered in This Service
Every engagement is tailored, so we'll agree the exact tasks, frequency and reporting with you before we start.
- Website live chat management
- Customer chat enquiries
- Product-related questions
- Chat support escalation
- Customer conversation tracking
How We Deliver Live Chat Support
- 01
Support audit
We review your current channels, ticket volumes, common questions and service standards.
- 02
Playbook creation
We build response guidelines, templates and escalation rules in your brand's tone of voice.
- 03
Team onboarding
Your support agents are trained on your products, policies and help desk tools.
- 04
Live support and review
We handle enquiries to agreed response times and report on volumes, themes and improvements.
Why Choose Our Agency
Specialist knowledge, careful processes and clear, regular communication.
Your brand voice
Responses follow your guidelines so customers experience a consistent, professional tone.
Agreed response times
We work to response targets that suit your channels and customer expectations.
Clear escalation
Issues that need your decision are escalated quickly with the full context attached.
Actionable insights
We highlight recurring questions and complaints so you can fix the root cause.
Live Chat Support: FAQs
We work with popular tools including Intercom, Tidio, LiveChat, Zendesk Chat, Gorgias and Shopify Inbox.
Extended hours can be arranged. Outside covered hours, we can set up an offline form so no enquiry is lost.
We can help configure simple automated responses for common questions, with human agents handling everything else.
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Learn moreEnquire About Live Chat Support
Share a few details and a specialist will get back to you with recommendations and a tailored quote. There is no obligation.
- Free, no-obligation consultation
- Tailored scope and transparent quote
- Flexible packages that scale with you