This Privacy Policy explains how VA Expert Pro ("we", "us", "our") collects, uses and protects personal data when you visit our website or contact us. We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
VA Expert Pro provides e-commerce management, virtual assistant, customer support, lead generation and digital marketing services. VA Expert Pro is a trading name of NASHEMAN LIMITED, a company registered in England and Wales (company number 17061487), whose registered office is at 23 Seaforth Grove, Leeds, England, LS9 6AL. For data protection purposes, NASHEMAN LIMITED is the controller of the personal data described in this policy. You can contact us at hello@vaexpertpro.com or by phone on 020 4587 3131, or by post at our registered office.
2. The data we collect
- Enquiry data: your name, email address, phone number, company name, the service you are interested in, preferred consultation times and the content of your message.
- Technical data: information such as your IP address, browser type and pages visited, collected through server logs and, where you consent, analytics tools.
- Client data: if you become a client, information needed to deliver our services and manage our relationship with you.
3. How we use your data
- To respond to your enquiry, arrange consultations and provide quotes (legitimate interests / steps prior to a contract).
- To deliver services under a contract with you (performance of a contract).
- To keep our website secure and prevent spam or abuse (legitimate interests).
- To meet our legal and regulatory obligations (legal obligation).
- To send marketing communications, only where you have given consent or where otherwise permitted by law.
4. Sharing your data
We do not sell your personal data. We share it only with trusted service providers who help us operate our business, such as website hosting, email delivery, form processing and customer relationship management providers, under appropriate contractual safeguards. We may also disclose data where required by law.
5. International transfers
Some of our team members or service providers may be located outside the UK. Where personal data is transferred internationally, we put appropriate safeguards in place, such as the UK International Data Transfer Agreement or an adequacy decision.
6. How long we keep your data
We keep enquiry data for as long as necessary to respond to you and for a reasonable period afterwards in case you contact us again. Client data is retained for the duration of our relationship and as required for legal, tax and accounting purposes.
7. Your rights
Under UK GDPR, you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate data;
- ask us to delete your data;
- object to or restrict certain processing;
- request a copy of your data in a portable format; and
- withdraw consent at any time where we rely on consent.
To exercise any of these rights, email hello@vaexpertpro.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses only the cookies necessary for it to function. If we introduce analytics or marketing cookies, we will ask for your consent first and update this policy.
9. Security
We use appropriate technical and organisational measures to protect your personal data, including encrypted connections and access controls.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page. See also our Terms & Conditions.