About Us
Helping UK Businesses Sell More and Work Less
VA Expert Pro is an e-commerce management and virtual assistant agency for online sellers, entrepreneurs and growing businesses across the UK.
One Team for Your Marketplaces, Admin and Growth
Running an online business means wearing many hats: marketplace manager, customer service agent, administrator, marketer and salesperson. As a business grows, those roles quickly become too much for one person or a small team.
We created VA Expert Pro to give business owners access to skilled, dependable support without the cost and complexity of hiring in-house for every role. Our team brings together marketplace specialists, virtual assistants, customer support agents, sales development professionals and digital marketers under one roof.
Whether you need a single virtual assistant for a few hours a week or a complete outsourced team to manage several marketplaces, we shape our support around your goals and your way of working.
What we offer
59 services across 7 specialist areas
- Amazon Services. End-to-end Amazon support, from Seller Central administration and FBA logistics to PPC, listings, brand protection and account health.
- E-commerce Marketplace Services. Store management, listings, advertising and account support for eBay, Walmart, Shopify, TikTok Shop, Temu and OnBuy.
- Virtual Assistant Services. Dedicated virtual assistants for administration, inbox and calendar management, data entry, reception and executive support.
- Business Process Outsourcing (BPO) Services. Managed teams that run complete business processes: back-office operations, finance and HR administration, document processing and contact centre support.
- Customer Support Services. Customer service, live chat, marketplace messaging, order processing, returns, catalogue data and inventory administration.
- Lead Generation & Sales Services. B2B lead generation, appointment setting, outsourced SDRs, LinkedIn outreach and cold calling for UK businesses.
- Digital Marketing & Web Development. Meta advertising, website and Shopify development, SEO, Google Business Profile optimisation and conversion-focused landing pages.
Our Mission
Make expert support accessible
To give independent sellers and growing businesses the same quality of operational, marketplace and marketing support that larger companies enjoy, in a flexible and affordable way.
Our Approach
Process, people and transparency
We combine documented processes with dedicated people who learn your business. Every engagement has clear responsibilities, regular reporting and a named point of contact.
What We Stand For
The principles that guide how we work with every client.
Honesty first
We give realistic advice, never promise outcomes we can't control and never cut corners with platform policies.
Ownership
We treat your business as if it were our own, taking responsibility for the tasks we're trusted with.
Clear communication
Regular updates, plain English and quick responses, so you always know where things stand.
Continuous improvement
We look for better ways of working and share recommendations, not just completed tasks.
Confidentiality
Your data, accounts and business information are handled with care and accessed only when needed.
Partnership
We aim to be a long-term extension of your team, growing our support as your business grows.
Industries We Support
From marketplace sellers to professional practices, we tailor our support to the way your industry works.
Online Retail
Store operations, listings and customer service for online retailers.
E-commerce Brands
Marketplace growth, advertising and brand protection for product brands.
Professional Services
Admin, inbox and client support for consultants, agencies and advisers.
Real Estate
Enquiry handling, scheduling and CRM upkeep for property businesses.
Healthcare Practices
Reception, appointment booking and admin support for clinics.
Local UK Businesses
Websites, local SEO and call handling for businesses serving their community.
Startups
Flexible, on-demand support while you find product-market fit.
Small & Medium Enterprises
Scalable outsourced teams that grow alongside your business.
Let's Work Together
Let our dedicated experts handle your daily operations while you focus on growing your business.